BONTON, a 75-year-old name in Delhi optical retail, has gone live on SAP Business One 10.0 (2608 patch) with a purpose-built optical POS from TEKROI — local-first, so the counter never waits; GST-correct into SAP; and with an AI suggestion in every counter’s hands each morning.
A 75-year-old optical chain runs on trust — the right lens, the right prescription, the right customer remembered years later. Bringing that onto modern ERP meant more than installing software: it meant a store system that speaks the language of the optical counter, keeps selling even when the network hiccups, and lands every rupee correctly in SAP Business One. That is exactly what went live — the next chapter of a relationship two decades in the making.
BONTON was among the very first SAP Business One implementations Venkata Siva Reddy, TEKROI’s founder, delivered end to end — in 2006, long before TEKROI existed. It did not stop at go-live. In September 2008 SAP named BONTON Opticians the Jury’s Special Recognition winner in the small-enterprise category of the SAP ACE Awards — one of 31 winners chosen from 113 nominations after a four-stage evaluation, and the only optical retailer on the list (CIOL, 17 Sep 2008).
The relationship carried through every milestone since, and when TEKROI was founded the same support came with it. Over those twenty years it has meant working with three generations of the BONTON family in eye care — a rare thing for any technology partner. This go-live closes the loop: the same customer, the same partner, a new generation of the family and a new generation of the system.
“BONTON, in 2006, was one of my first end-to-end SAP Business One implementations, and the journey never ended. They were there at every milestone of my career, and they extended the same trust to TEKROI. To have worked with three generations of one family in eye care, and now to go live with them again, twenty years on, with AI at the counter — that is a rare privilege and a loop you seldom get to close.”
— Venkata Siva Reddy, Founder & CEO, TEKROI
Generic retail POS treats a pair of spectacles like any other SKU. Optical does not work that way — a sale is a prescription, two lenses cut to power, a frame, an eye test, a lab order, an advance today and the balance on collection. The solution is modelled around that reality from the ground up.
Ophthalmic and contact-lens prescriptions with sphere/cyl/axis/add, right/left/both, and the full clinical record — carried onto the order, the lab copy, and the customer’s history.
Send made-to-order lenses to the right lab, track received status, and lock the powers once cutting begins — no re-keying, no lost jobs.
Tax-inclusive pricing, whole-bill and per-line discounts, and correct CGST+SGST versus IGST decided by place of supply — the way an intra-state and an inter-state optical sale actually differ.
Take an advance against an order and the balance on delivery, split across cash, card, UPI, bank and cheque — each posting cleanly to its own account.
Three legacy SAP companies were consolidated into one, with each shop a branch: it posts under its own branch, project and GSTIN, while head office reads the whole chain from one screen and every customer’s history is visible at every counter.
The counter cannot afford to wait on a server. So the solution is local-first: every order, prescription, bill and receipt is captured and confirmed on the spot, then posted to SAP Business One through an audited queue. If SAP is momentarily unreachable, the sale still completes and syncs the moment the line is back — nothing is lost, nothing is blocked.
When SAP does reject something, it is shown in plain language with the exact document, the reason, and a one-click retry — so a posting problem is a quick fix at head office, never a stuck till.
The real leap is not the ledger — it is what the store does with it. Each morning TEKAI reads the business through SAP and hands each shop and each person a short, specific list of actions worth taking today:
Staff give each suggestion a thumbs-up or thumbs-down, and that feedback sharpens the next day’s list. It runs on a schedule, curated from real SAP data — insight the counter can act on, not a dashboard to decode.
Beyond the daily nudges, the next phase now rolling out reads the lens catalogue the way an optician would — SAP’s 6,000-plus lens descriptions parsed into brand, design, coating and index — and puts three things in front of the store.
For the prescription, frame and lifestyle on the screen, the optometrist sees a cost-effective, a mid-range and a premium lens — each with a one-line reason and the customer’s own history behind it.
Every invoice carries a short, personal eye-care note and a planner: how to look after what they bought, when the contact lenses run out, when the next eye check is due.
Lenses due for renewal, a contact-lens pack about to run out, a second pair never bought — surfaced for the store, worded for the customer.
All of it sits on SAP Business One 10.0, on the latest 2608 patch — a current, fully supported ERP core for finance, inventory, GST and reporting. The store solution owns the counter experience and the AI layer; SAP owns the single source of truth. Stock and the item catalogue stay real-time from SAP; every transaction the store takes flows back into it, correctly costed, taxed and attributed to its shop.
“BONTON has been on SAP Business One since 2006, the same year we first began working with Siva, and two years before SAP recognised us with the ACE Jury’s Special Recognition. Twenty years and three generations of our family later, that same partnership has brought all twelve of our stores onto one system, with an AI-driven suggestion at every counter each morning.
Our people still serve customers the way BONTON always has — with the same personal touch and care. The difference is that today, everything they need to know about the customer is right in front of them.
It is a transformation we could not have entrusted to anyone else.”
— Sanjeev Madan, Managing Partner, BONTON Sight Care
Faster, calmer checkouts. Clean, GST-correct posting into SAP with no double entry. Real-time visibility across every shop for head office. And — the difference customers actually notice — a store that reaches out at the right moment, because the system told it who to call and what to say.
Seventy-five years of BONTON, a twenty-year partnership with TEKROI behind the technology, and a store that now serves the way people expect in 2026.
Does the optical POS replace SAP Business One?
No. SAP Business One 10.0 remains the single source of truth for finance, inventory, GST and reporting. The store solution owns the counter experience and the AI layer; every transaction the store takes flows back into SAP, correctly costed, taxed and attributed to its shop.
What happens at the counter if the network drops?
The sale still completes. Every order, prescription, bill and receipt is captured and confirmed locally, then posted to SAP Business One through an audited queue that syncs the moment the line is back. Nothing is lost and nothing is blocked.
Does it get GST right on an optical sale?
Yes. Tax-inclusive pricing, whole-bill and per-line discounts, and CGST+SGST versus IGST decided by place of supply — the way an intra-state and an inter-state optical sale actually differ.
Can each shop keep its own books without running separate companies?
Yes. Three legacy SAP companies were consolidated into one, with each shop a branch. It posts under its own branch, project and GSTIN, while head office reads the whole chain from one screen and every customer’s history is visible at every counter.
Which version of SAP Business One does this run on?
SAP Business One 10.0 on the 2608 patch — a current, fully supported ERP core.
If you run optical or multi-store retail on SAP Business One, or you are thinking about it, bring us the parts that do not fit a generic POS — the prescription, the lab job, the advance, the branch books — and we will show you how this one handles them.
Further reading: BONTON Opticians — the twenty-year story · Retail on SAP Business One · TEKAI · tekai.app
TEKROI Private Limited is an official SAP Business One partner (SAP PartnerEdge — Sell & Service) with 350+ implementations across India, Nepal, the Middle East and Africa, and the maker of TEKAI — AI for SAP Business One. SAP and SAP Business One are trademarks of SAP SE.