SAP Business One
Healthcare Services
INDUSTRY 29 Healthcare
Healthcare Services

Better visibility. Better care. Better outcomes.

Connect patients, appointments, diagnostics, pharmacy, billing and inventory — helping healthcare teams deliver efficient, dependable care.

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01The industry challenge

Your operations are connected. Are your systems?

01

Capacity and demand are planned in separate systems

02

Delivery activity is not immediately connected to billing

03

Management lacks live SLA and profitability visibility

04

Follow-ups depend on individuals instead of controlled workflows

02Connected operational journey

One flow, from first material to final dispatch.

Every stage below runs as one connected chain — each step visible, costed and quality-controlled in the same system.

1 Appointment
2 Registration
3 Consultation
4 Diagnostics/treatment
5 Pharmacy
6 Billing & follow-up
Every appointment, task, milestone, SLA, resource hour and billable outcome connected to the engagement.
03One connected industry solution

Three layers. One system.

SAP Business One provides the transactional core. TEKROI adds the industry controls and integrations. TEKAI turns live operational data into questions, alerts and actions.

SAP Business One
The transactional core

Integrated finance, purchasing, inventory, sales, production, projects and reporting.

TEKROI
Industry solutions

Industry processes, controls, integrations, localisations and specialised workflows.

TEKAI
Intelligence on top

AI questions, insights, alerts and agentic automation using live business context.

04Industry capabilities

Built for healthcare services — not adapted to it.

Demand, appointments or opportunity visibility

Resource and capacity planning

Service delivery and sla control

Billing, collection and profitability

Healthcare services-specific costing and profitability

Planning, approvals and exception-based management

05Operational control by responsibility

Every team sees what it owns.

Management

Output, exceptions, working capital, risk and profitability.

Operations

Plans, materials, progress, quality status and delivery commitments.

Commercial

Pipeline, orders, pricing, fulfilment, customer commitments and collections.

Finance

Actual costs, billing, cash flow, receivables and margin performance.

TEKAI

Ask your operations anything.

TEKAI answers from live business context — and turns exceptions into alerts and actions before they become losses.

Live answers · your data, your context
Which engagements are at risk of missing SLA or milestone?
Show available capacity and overloaded resources.
Which completed activities have not yet been billed?
Compare planned and actual effort by engagement.
Send today’s priority actions to responsible teams.
06Management KPIs

The numbers leadership runs on.

01 Resource utilisation
02 Service/project completion
03 SLA achievement
04 Billing cycle time
05 Gross margin
06 Customer/patient satisfaction
07Relevant integrations

Connected to the systems around it.

Customer/patient portals Mobile applications Email and WhatsApp Payment gateways and banks Document and digital-signature systems

Plus the SAP Business One ecosystem — barcode, banking, tax, e-invoicing and messaging rails already proven across TEKROI deployments.

Business Transformation

Ready to connect your entire healthcare services operation?

See how SAP Business One, TEKROI industry solutions and TEKAI can connect the complete healthcare services value chain — with operational visibility and financial control in one system.

Book an industry demo → Talk to an industry expert Download solution overview
✓ 6 weeks to go-live✓ Zero hidden costs✓ Dedicated support
Built onSAP Business One
Technology with Return on Investment.